Refund Policy
Last updated: 17 July 2026
1. 7-day cooling-off
Individual seats purchased directly by a worker (not via an employer proposal) may be refunded in full within 7 days of purchase, provided no more than one module has been started. This is in line with the Consumer Protection Act.
2. Employer bulk seats
Bulk seats purchased through a signed proposal are non-refundable once invoiced, but unused seats can be reassigned to a different worker at any time before the seat is activated (first login). Activated seats belong to the worker for the full 12-month period.
3. Certificates already issued
Certificates that have already been issued cannot be refunded. The training has been consumed and the compliance record is filed against the worker's ID.
4. Service failure
If the platform is unavailable for more than 48 continuous hours due to a fault on our side, we will extend affected seats by the equivalent downtime free of charge, or issue a pro-rata refund on request.
5. How to request a refund
Email hello@toolboxtalksafety.co.za with your order number, the worker(s) affected and the reason. Approved refunds are paid back to the original payment method within 10 business days.